FAQs
Frequently Asked Questions
How do I change my address or phone number for an order?
Write to us at support@neorigins.com or through Support with your order number and the new details. We can change them until the order is dispatched. Once it has shipped, the address cannot be changed.
Why is my order not showing? / I have not received order confirmation!
If your most recent order is not showing after successful payment, please be rest assured & try checking the same after 5 minutes.
How is shipping calculated?
Delivery is free on orders over ₹599. Orders below ₹599 have a flat shipping charge of ₹60. The charge is shown at checkout before you pay.
Do you offer express delivery?
Not at present. Orders are usually dispatched within 1 to 5 days and delivered within 2 to 10 days of dispatch, depending on your location. See our Shipping Policy for details.
Do you ship Pan India?
Yes we deliver across India.
What if my Pin Code is not serviceable?
Please reach our customer care executive Support
Unable to place your order?
Please clear your cache, or try a different browser. If the problem persists, please reach our Support team.
Will all products come in one delivery?
Yes! All our products are stored and shipped from the same location.
How do I track my order?
You can log in to your accounts and track your order from there.
My money got debited, but order confirmation is pending?
Can I return my order, and will I get a refund?
We accept returns if the product arrives damaged, has expired, or is not what you ordered. Contact us within 3 days (72 hours) of delivery by email at support@neorigins.com or on WhatsApp at +91 7718590396, and send a photo of the product with your order details. Once we have checked it, we will send a replacement or refund the product and its shipping charge.
See our Refund and Returns Policy for the full terms.
What should I do if a jar arrives broken or open?
Take a photo of the broken or open jar in the packaging it arrived in. Send it to support@neorigins.com or on WhatsApp at +91 7718590396 within 3 days of delivery, with your order number. We will replace the jar or refund it, including the shipping charge.
See our Refund and Returns Policy for details.
When will my refund be processed?
Once we have confirmed the damage or the cancellation, the refund is processed within 5 to 7 working days. See our Refund and Returns Policy for details.
Will you refund my full amount including delivery charges, if order is cancelled?
We refund the shipping charge only when the product delivered was damaged or wrong. If you cancel an order before it is dispatched, we refund the purchase amount. If you cancel after dispatch but before delivery, we deduct the two-way shipping and handling cost from the refund. See our Refund and Returns Policy.
How can I cancel my order?
Contact Support or email support@neorigins.com with your order number before the order is packed, and we will cancel it.
Is Cash on Delivery available?
No. We accept credit cards, debit cards, UPI and net banking through our payment partner Razorpay.
I am unable to pay for my order? / There is a glitch on the website?
Do you offer bulk discounts or bulk packaging?
Orders of more than 10 units count as bulk orders, and our gift boxes have bulk pricing for 10 boxes or more. Contact Support with your requirements.
Can I get a GST invoice?
Yes. Email support@neorigins.com with your order number and GSTIN, and we will send you a GST invoice.
Where can I find my order details?
You will receive an order confirmation email when you place the order. You can also see your orders in My Account if you checked out with an account.
